Privacy Policy

This policy explains how Charged Studio (“we”, “us”) collects and uses your personal data when you use our website or get in touch with us. We are based in Exeter, Devon, United Kingdom. For any privacy questions, contact us at hello@chargedstudio.co.uk.

What we collect

When you submit our contact or audit form, we collect the information you provide — typically your name, email address, business name, website, and the details of your enquiry. When you browse the site, we may also collect standard technical and usage data (such as device, browser, and pages visited) through analytics.

How we use it

• To respond to your enquiry and provide the services you ask about.
• To manage our relationship with you and any project we agree.
• To understand how the site is used and improve it.

Our lawful basis

We process enquiry data on the basis of taking steps at your request before entering into a contract, and our legitimate interest in responding to and growing our business. Where we use non-essential cookies, we rely on your consent.

Who we share it with

We do not sell your data. We use a small number of trusted service providers to run our website and respond to you, who process data on our behalf:

• Resend — to deliver enquiry emails to our inbox.
• Vercel — website hosting and delivery.
• Calendly — if you book a call with us.
• Google Analytics — to understand site usage (if enabled).

Cookies

Our site may use cookies for essential functionality and, where you consent, for analytics. You can control cookies through your browser settings.

How long we keep it

We keep enquiry data for as long as needed to respond and for our legitimate business records, after which it is deleted. You can ask us to delete your data sooner at any time.

Your rights

Under UK GDPR you have the right to access, correct, or erase your personal data, to object to or restrict its processing, and to data portability. To exercise any of these, email hello@chargedstudio.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time. Any changes will be posted on this page with a revised date above.